BPO

BPO

What Is BPO?

Business process outsourcing (BPO) is a business practice in which an organization contracts with an external service provider to perform an essential business function or task. An organization typically contracts with another business for such services after it has identified a process that, although necessary for its operations, is not part of its core value proposition. This step requires a good understanding of the processes within the organization and strong business process management. Many organizations consider processes that are performed the same or similarly from company to company, such as payroll and accounting, good candidates for BPO. Because these commodity processes do not generally differentiate one organization from another, enterprise executives often determine there is little value in having their own staff perform them. Companies calculate that outsourcing these processes to a provider that specializes in them could deliver better results.

What are the benefits of BPO?

In its 2021 report, Deloitte found that organizations seek the following benefits from outsourcing:

  • 88% of the respondents cited standardization and efficiency of processes;
  • 84% cited cost savings;
  • 73% cited driving business value;
  • 61% cited digital agenda acceleration;
  • 59% cited developing capabilities; and
  • 36% cited overall business strategy and plans.

Why Us?

We at USAITCenter, immerse ourselves within the client’s culture, unifying objectives for mutual progress. Our relationship with the client is consultative and defined by us acting as one entity at the operational front. Making it a priority to understand the business of our clients in-depth, we deliver experiences unlike any other, leaving no stone unturned. Providing the client with a dedicated, end-to-end service, we persevere through thick and thin, bringing forward a unique amalgam of ideas. We endorse our client’s practices and conduct ourselves with absolute professionalism. We grow as you go ahead, with you all the way.

Process

Our Working Process

Discovery

Planning

Execute

Deliver